Resume This resume is made with CVwizard . com . Basic information Name Arlen Proctor Email address arlenproctor @ gmail . com Qualifications Proactive account services specialist who excels at anticipating client needs and the forces that drive them . Strong quantitative analysis skills with the ability to organize and build client relationships through self directed research and independent objectivity . • Financial ModelingPayment Processing & PCI Compliance Account Retention & Management • Cash Flow OperationsMerchant Account Underwriting Education June 2015 Bachelor Of Arts - Financial Economics Seattle Pacific University Work experience 2014 - Present Operations Manager Payment Gear • Develop long - term relationships with a variety of clients using critical thinking and aggressive problem solving strategies to enhance growth and add value . • Connect with financial managers to reduce costs and increase cash efficiency . • Apply organizational skills to ensure successful delivery of our hardware and software solutions according to customer needs . • Operate as the lead point of contact for any and all matters specific to clients . • Ensure the timely and successful implementation of our hardware and software products according to customer needs and objectives • Forecast and track key account metrics 2014 - Present Community Manager Ballard Labs • Coordinate tours , special events and overall operations of the Ballard Labs co - working space . • Market the space to potential tenants as well as the start - up community as a whole . • Complete an extended financial profile of the co - working space and its operations . • Participate in outreach events designed to increase visibility of the brand . • Organize coaching sessions for entrepreneurs and creative looking to monetize on their ideas . • Manage social media accounts .