Resume This resume is made with CVwizard . com . Basic information Name Jack E Mabry Jr Email address torisenis1 @ gmail . com Profile Long work history and proven dedication . Cooperative , self - directed , and able to handle new responsibilities to ensure success in tasks . Recognized by others for exceptional skills . Areas of expertise include : Professionalism ,  Problem Solving ,  Computer Pro ficiency ,  Eff ective Communication ,  Time Management ,  Product Knowledge , Quality Assurance Work experience 1989 - 1990 Courier Western Bank 1990 - 1992 Customer Service Representative Western Bank 1992 - March , 1993 Purchasing Manager Western Bank May , 1993 - 1997 Courier Langley Federal Credit Union 1997 - 2002 Customer Service Representative Langley Federal Credit Union Answer member inquiries about account information and credit union products . 2002 - Present Home Banking Coordinator Langley Federal Credit Union Coordinate and support the credit union ’ s efforts to assist members with the home banking , audio response , mobile , mobile deposit , electronic statements , alerts , and bill payment services . Answer members and staff inquiries by phone , e - mail or through other electronic means in an efficient and professional manner . Track incoming calls and types of inquiries , performing research , and finding effective solutions on problems that may arise from members using these areas of member services . Light use of Microsoft Word and Excel . 1. Processes enrollment requests accurately and efficiently . 2. Responds to member ’ s enrollment by mail , e - mail or phone . 3. Answer questions received from members by phone , e - mail , or through other electronic means by researching and providing the member with the best possible solution . This includes issues with Internet browsers and assistance in using financial management software for downloading . 4. Educates members on the capabilities of the home banking product , e - statements and on specific features of bill payment .
This resume is made with CVwizard . com . 5. Work in coordination with the third party bill pay vendor to resolve related issues or problems . 6. Assist in the testing of certain products and upgrades in conjunction with the IT and ePlanning Department . 7. Assists the web content committee in preparing educational information for staff . 8. Respond to member questions submitted through the Member Services and Langley Link secure website links . 9. Serve as LFCU liaison for outside vendor for bill payments . 10. Perform a website review monthly for items related to home banking , bill payments and member services departmental processes . 11. Attend conferences , seminars , workshops and meetings to increase professional knowledge , keep abreast of industry changes . 12. Keep all transactions/information regarding the internal operations of the credit union strictly confidential and releases such information only to authorized personnel . References Hope J McDonald 1483 W Alaska PL Denver CO 80223 - 2004 303 - 378 - 0456 Evan Grummell , Coworker grummell @ gmail . com 757 - 713 - 3826 Michael J Budahn Internet Services Manager Langley Federal Credit Union 144 Milstead Road , Newport News , VA 23606 757 - 240 - 5865 mikebudahn @ live . com Jackie Morring , Coworker , my backup 509 Chapel St Hampton VA 23669 - 3901 Home phone ( cell phone ) 757 - 927 - 5594 /work 757 - 827 - 7200 ext .3307 Jason Tuttle , Coworker Webmaster Langley Federal Credit Union 3445 West Bonner Drive Norfolk , VA 23513 757 - 641 - 0910 jason . s . tuttle @ gmail . com Jennifer Sterne , Coworker 602 Beacon Ct NN VA 23601 757 - 771 - 0571